Missed OFS’s webinar earlier this month? Now you can experience all the valuable insights from Forrester’s John C. McCarthy and OFS’s Rich Napoli at your own convenience!
“Understanding Your Digital Transformation Agenda: How Do You Meet Customers’ Real-Time Expectations?”
Featuring Forrester Analyst John C. McCarthy
with OFS CEO Rich Napoli
from December 2014
The Reality: Companies that are customer experience leaders outperform their peers by nearly 30% on the S & P index. (Forrester Research, Inc., The Business Impact of Customer Experience, June 2013).
The Challenge: Customers are constantly changing their behavior faster than firms are evolving their business model, processes, and technology.
Check out our 30-minute webinar so you can future-proof your business strategy and adapt your organization to the digital world! These topics will be covered:
- Why it’s essential to understand your customer’s complete journey
- How businesses today are using digital to drive engagement and revenue
- How to adopt a Product Engineering Mindset to foster business agility
- How to structure your organization and find the right skillsets
- How to bridge the gap between customer expectations and the products you deliver